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After submitting, you will be contacted by a member of the JAG management team within forty-eight (48) hours. If you cannot resolve your issue after discussing the issue with a member of the JAG management team you may file a complaint with MPOU Oversight Unit. Please see below:

The Misdemeanor Probation Oversight Unit (MPOU) performs certain duties to oversee the misdemeanor probation services agencies in Georgia. Each probation agency operates independently and has a Service Agreement/Contract with each court and the local governing authority they serve. MPOU does not establish their internal operational practices and procedures. If your concern is related to daily operations, case management decisions or similar matters, you should contact the supervisors and leadership of the probation office to gain information and explanations. However, for matters that cannot be resolved, you may contact MPOU at mpouassistance.request@dcs.ga.gov. When requesting assistance from MPOU please include the following, if possible, to help us serve you in the most effective and timely manner:

  • Name of the person being supervised.
  • Name of the probation agency and probation officer.
  • Description of the situation.
  • Description of the efforts already made to resolve the matter.

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